Quality Improvement and Management
Completed by Shubham Menariya
January 14, 2026
11 hours (approximately)
Shubham Menariya's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: User Feedback
- Category: Continuous Improvement Process
- Category: ISO 9000 Series
- Category: Quality Monitoring
- Category: Technical Standard
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Quality Improvement
- Category: Service Improvement
- Category: Case Studies
- Category: Statistical Process Controls
- Category: Customer Insights
