Customer Service in the Age of Generative AI
Completed by Andrew Scott Dietz
November 13, 2024
1 hours (approximately)
Andrew Scott Dietz's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Generative AI
- Category: Drive Engagement
- Category: Customer Communications Management
- Category: Customer Support
- Category: Performance Improvement
- Category: ChatGPT
- Category: Performance Analysis
- Category: Target Audience
- Category: Customer Service
- Category: AI Integrations
- Category: Customer experience improvement
- Category: AI Personalization
