Customer Service in the Age of Generative AI
Completed by Christian Saghbini
September 26, 2025
1 hours (approximately)
Christian Saghbini's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Personalized Service
- Category: Customer Communications Management
- Category: ChatGPT
- Category: Customer Engagement
- Category: Customer Service
- Category: Performance Improvement
- Category: Target Audience
- Category: Performance Analysis
- Category: Generative AI
- Category: Customer Support
