Introduction to Hospitality Management in the 21st Century
Completed by Rexon Jaring
August 23, 2026
10 hours (approximately)
Rexon Jaring's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Hotel And Restaurant Management
- Category: Personalized Service
- Category: AI Personalization
- Category: Hotels and Accommodations
- Category: Corporate Sustainability
- Category: Service Management
- Category: Customer Service
- Category: Cultural Sensitivity
- Category: Hospitality Services
- Category: Guest Relations
- Category: Sustainable Business
