Customer Service in the Age of Generative AI
Completed by Tamas Zsakai
July 11, 2024
1 hours (approximately)
Tamas Zsakai's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: ChatGPT
- Category: Target Audience
- Category: Performance Analysis
- Category: Customer Support
- Category: Customer Communications Management
- Category: Personalized Service
- Category: Customer Engagement
- Category: AI Integrations
- Category: Customer experience improvement
- Category: Customer Service
- Category: Drive Engagement
- Category: Performance Improvement
