Introduction to Technical Support
Completed by Prashant Prasad
October 8, 2023
12 hours (approximately)
Prashant Prasad's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: IT Service Management
- Category: Service Management
- Category: Help Desk Support
- Category: Service Level
- Category: Remote Access Systems
- Category: End User Training and Support
- Category: Technical Communication
- Category: Customer Service
- Category: Technical Support
- Category: Issue Tracking
- Category: Technical Support and Services
- Category: Technical Documentation
