Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Rofhiwa Netshamutavha
February 13, 2026
10 hours (approximately)
Rofhiwa Netshamutavha's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
- Category: Value Propositions
- Category: Culture Transformation
- Category: Customer Analysis
- Category: Cost Reduction
- Category: Loyalty Programs
- Category: Strategic Marketing
- Category: Customer experience strategy (CX)
- Category: Organizational Change
- Category: Customer Service
- Category: Customer Retention
- Category: Customer Success Management
- Category: Customer Relationship Management
