Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Ryan Deaville
May 12, 2026
2 hours (approximately)
Ryan Deaville's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: Discussion Facilitation
- Category: Employee Engagement
- Category: Empathy & Emotional Intelligence
- Category: Team Performance Management
- Category: Mediation
- Category: Conflict Management
- Category: Root Cause Analysis
- Category: Empathy
- Category: De-escalation Techniques
- Category: Communication
- Category: Trustworthiness
