Customer Service in the Age of Generative AI
Completed by Janine Armesto
July 31, 2025
1 hours (approximately)
Janine Armesto's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Generative AI
- Category: Customer experience improvement
- Category: Personalized Service
- Category: ChatGPT
- Category: AI Personalization
- Category: Customer Engagement
- Category: Customer Communications Management
- Category: Customer Service
- Category: Performance Improvement
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer Support
