Customer Service Fundamentals
Completed by Vanessa Lynne Martinez
May 7, 2019
14 hours (approximately)
Vanessa Lynne Martinez's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Relationship Management
- Category: Customer Complaint Resolution
- Category: Personal Attributes
- Category: Process Management
- Category: Communication
- Category: Technical Support and Services
- Category: Telephone Skills
- Category: Help Desk Support
- Category: Greeting Customers
- Category: Problem Solving
