Voice of the Customer (VoC): Enhancing Experiences
Completed by Carrie Genzlinger
April 16, 2024
3 hours (approximately)
Carrie Genzlinger's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Continuous Improvement Process
- Category: Customer experience strategy (CX)
- Category: Communication
- Category: Culture Transformation
- Category: User Feedback
- Category: Surveys
- Category: Customer Analysis
- Category: Customer Service
- Category: Case Studies
- Category: Service Improvement
- Category: Data Collection
- Category: Product Improvement
