Improving Customer Retention
Completed by Dominique Griffin
March 29, 2025
2 hours (approximately)
Dominique Griffin's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Engagement
- Category: Customer Retention
- Category: Brand Loyalty
- Category: Consumer Behaviour
- Category: User Feedback
- Category: Customer Relationship Management
- Category: Customer Analysis
