Customer Service in the Age of Generative AI
Completed by Arun Radhakrishnan
September 10, 2026
1 hours (approximately)
Arun Radhakrishnan's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Support
- Category: Generative AI
- Category: AI Integrations
- Category: Personalized Service
- Category: Performance Analysis
- Category: Customer Service
- Category: Performance Improvement
