Samsung Customer Care Essentials
Completed by Iliya Georgiev
April 15, 2025
6 hours (approximately)
Iliya Georgiev's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Customer Support
- Category: Company, Product, and Service Knowledge
- Category: Active Listening
- Category: Hardware Troubleshooting
- Category: Product Support
- Category: Product Knowledge
- Category: Customer Engagement
- Category: Communication
- Category: Technical Communication
- Category: Android (Operating System)
- Category: Help Desk Support
- Category: Problem Solving
