Technical Support (IT) Case Studies and Capstone
Completed by Blair T Davis
March 28, 2023
9 hours (approximately)
Blair T Davis's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Customer Service
- Category: Technical Support and Services
- Category: System Support
- Category: Network Troubleshooting
- Category: General Networking
- Category: Cybersecurity
- Category: Data Storage
- Category: Computer Security Awareness Training
- Category: Network Support
- Category: Cloud Computing
- Category: End User Training and Support
- Category: Cloud Services
