Voice of the Customer (VoC): Enhancing Experiences
Completed by Sarah Renahan
June 6, 2024
3 hours (approximately)
Sarah Renahan's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Insights
- Category: Customer Analysis
- Category: User Feedback
- Category: Continuous Improvement Process
- Category: Customer experience improvement
- Category: Customer experience strategy (CX)
- Category: Data Collection
- Category: Communication
- Category: Surveys
- Category: Culture Transformation
- Category: Customer Service
- Category: Service Improvement
