Sales and CRM Overview
Completed by Hossam Abd El-Rahman Abd El-Aziz
November 19, 2024
21 hours (approximately)
Hossam Abd El-Rahman Abd El-Aziz's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Sales Process
- Category: Data Management
- Category: Sales Pipelines
- Category: Databases
- Category: Data Cleansing
- Category: Customer Data Management
- Category: Sales Operations
- Category: Salesforce
- Category: Data Quality
- Category: B2B Sales
- Category: General Sales Practices
- Category: Customer Relationship Management (CRM) Software
