Quality Improvement and Management
Completed by Joshua Walker
November 11, 2025
11 hours (approximately)
Joshua Walker's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Technical Standard
- Category: Service Improvement
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Quality Assessment
- Category: Quality Management
- Category: Customer experience strategy (CX)
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Improvement
- Category: Customer experience improvement
- Category: Quality Control
