Voice of the Customer (VoC): Enhancing Experiences
Completed by Yasmin Serafini Correa
July 31, 2025
3 hours (approximately)
Yasmin Serafini Correa's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Insights
- Category: Data Collection
- Category: Product Improvement
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: Communication
- Category: Customer experience strategy (CX)
- Category: Culture Transformation
- Category: Case Studies
- Category: Customer Service
- Category: Continuous Improvement Process