Improving Customer Retention
Completed by Rajeev Krishnan
September 7, 2025
2 hours (approximately)
Rajeev Krishnan's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Consumer Behaviour
- Category: Brand Loyalty
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer experience improvement
- Category: User Feedback
- Category: Service Improvement
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Engagement
