Introduction to Technical Support
Completed by Kevin Desler
October 7, 2024
12 hours (approximately)
Kevin Desler's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: IT Service Management
- Category: Service Level
- Category: Technical Documentation
- Category: Technical Support
- Category: Issue Tracking
- Category: Technical Communication
- Category: End User Training and Support
- Category: Customer Service
- Category: Service Management
- Category: Remote Access Systems
- Category: Help Desk Support
- Category: Technical Support and Services
