Samsung Customer Care Essentials
Completed by Nauman Ahmad
June 29, 2025
6 hours (approximately)
Nauman Ahmad's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Technical Support and Services
- Category: Product Support
- Category: Company, Product, and Service Knowledge
- Category: Product Knowledge
- Category: Customer Service
- Category: Android (Operating System)
- Category: Technical Support
- Category: Customer Support
- Category: Problem Solving
- Category: Hardware Troubleshooting
- Category: Help Desk Support
- Category: Active Listening
