Introduction to Hospitality Management in the 21st Century
Completed by Cyril de Loze de Plaisance
January 14, 2025
10 hours (approximately)
Cyril de Loze de Plaisance's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Hospitality Services
- Category: Hospitality Management
- Category: Hotel Operations
- Category: Cultural Sensitivity
- Category: Hotel And Restaurant Management
- Category: Service Management
- Category: Restaurant Operation
- Category: AI Personalization
- Category: Digital Transformation
- Category: Customer Service
- Category: Hospitality and Food Services
- Category: Customer experience strategy (CX)
