Conflict Resolution Skills
Completed by Tracey Leona Jakobsen
January 4, 2016
6 hours (approximately)
Tracey Leona Jakobsen's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Leadership
- Category: Communication Strategies
- Category: Verbal Strategic Communication
- Category: Cooperation
- Category: Conflict Management
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Negotiation
- Category: Interpersonal Communications
- Category: Strategic Communication
