Conflict Resolution Skills
Completed by Pablo Sánchez Marchesi
November 9, 2015
6 hours (approximately)
Pablo Sánchez Marchesi's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Problem Solving
- Category: Conflict Management
- Category: Negotiation
- Category: Verbal Communication Skills
- Category: Discussion Facilitation
- Category: Cooperation
- Category: De-escalation Techniques
- Category: Interpersonal Communications
- Category: Verbal Strategic Communication
- Category: Communication Strategies
- Category: Mediation
- Category: Leadership
