Quality Improvement and Management
Completed by Kym Murchie
February 8, 2025
10 hours (approximately)
Kym Murchie's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Improvement
- Category: Quality Assurance and Control
- Category: Customer experience strategy (CX)
- Category: Statistical Process Controls
- Category: Quality Management Systems
- Category: User Feedback
- Category: Continuous Improvement Process
- Category: ISO 9000 Series
- Category: Product Quality (QA/QC)
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Process Improvement
