Voice of the Customer (VoC): Enhancing Experiences
Completed by Jason Williams
February 10, 2026
3 hours (approximately)
Jason Williams's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Communication
- Category: Product Improvement
- Category: Surveys
- Category: Customer Insights
- Category: Data Collection
- Category: User Feedback
- Category: Customer Analysis
- Category: Continuous Improvement Process
- Category: Customer Service
- Category: Case Studies
- Category: Culture Transformation
