What you will learn

• Acquire tools for seeing the world as your users & stakeholders see it, with particular attention to marginalized or silent voices.

• Identify latent human needs, looking beyond obvious patterns in quantitative and qualitative data to understand underlying drivers and motivations.

• Reframe problems such that innovative and inclusive solutions may emerge through problem finding and not just problem solving.

• Learn how to involve users & stakeholders in all stages of design—from ideating to prototyping and testing—& bring a learning mindset to the process.