Salesforce Introduction
Completed by Elizabeth Lerner
February 27, 2025
5 hours (approximately)
Elizabeth Lerner's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Email Automation
- Category: Account Management
- Category: Identity and Access Management
- Category: Salesforce
- Category: Cloud Applications
- Category: Data Management
- Category: Customer Relationship Management (CRM) Software
- Category: Role-Based Access Control (RBAC)
- Category: User Provisioning
