Conflict Resolution Skills
Completed by Maria Concepcion Gil Legaz
April 3, 2016
6 hours (approximately)
Maria Concepcion Gil Legaz's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Strategic Communication
- Category: Mediation
- Category: Conflict Management
- Category: Cooperation
- Category: Communication Strategies
- Category: Discussion Facilitation
- Category: Interpersonal Communications
- Category: Negotiation
- Category: Verbal Communication Skills
- Category: Leadership
- Category: De-escalation Techniques
- Category: Verbal Strategic Communication
