Salesforce Basics
Completed by Ulisses Viana Taveira
February 27, 2022
4 hours (approximately)
Ulisses Viana Taveira's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Customer Relationship Management
- Category: Data Security
- Category: Customer Communications Management
- Category: Security Management
- Category: Customer Engagement
- Category: Business Reporting
- Category: Customer Relationship Management (CRM) Software
- Category: Account Management
- Category: Marketing Automation
- Category: Stakeholder Engagement
- Category: User Accounts
- Category: Data Management
