Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Justin Sio
December 17, 2025
2 hours (approximately)
Justin Sio's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Team Performance Management
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Conflict Management
- Category: Trustworthiness
- Category: Mediation
- Category: Root Cause Analysis
- Category: Empathy
- Category: Communication Strategies
- Category: Discussion Facilitation
- Category: Emotional Intelligence
