Sales and CRM Overview
Completed by Indah Rizki Sahania
February 5, 2026
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Data Management
- Category: Customer Data Management
- Category: Business-To-Consumer
- Category: Databases
- Category: Sales Process
- Category: General Sales Practices
- Category: Customer Relationship Management (CRM) Software
- Category: Sales
- Category: Data Quality
- Category: B2B Sales
- Category: Data Cleansing
- Category: Sales Operations
