Sales and CRM Overview
Completed by Yu Yan Vanessa Ng
September 24, 2025
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: General Sales Practices
- Category: B2B Sales
- Category: Business-To-Consumer
- Category: Customer Relationship Management (CRM) Software
- Category: Data Cleansing
- Category: Databases
- Category: Sales Process
- Category: Data Management
- Category: Sales
- Category: Customer Relationship Management
- Category: Customer Data Management
- Category: Salesforce