Sales and CRM Overview
Completed by Yu Yan Vanessa Ng
September 24, 2025
21 hours (approximately)
Yu Yan Vanessa Ng's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Customer Relationship Management (CRM) Software
- Category: Salesforce
- Category: Sales
- Category: Sales Operations
- Category: Data Quality
- Category: Data Management
- Category: Customer Data Management
- Category: Business-To-Consumer
- Category: General Sales Practices
- Category: Data Cleansing
- Category: Databases
- Category: Sales Process
