Customer Service in the Age of Generative AI
Completed by Teepakorn Kampitak
January 28, 2025
1 hours (approximately)
Teepakorn Kampitak's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Generative AI
- Category: Customer Support
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Communications Management
- Category: Customer Engagement
- Category: Personalized Service
- Category: Performance Improvement
- Category: Customer Service
- Category: AI Integrations
- Category: Drive Engagement
- Category: Performance Analysis
