Improving Customer Retention
Completed by Gabriel Gonzalez
February 28, 2026
2 hours (approximately)
Gabriel Gonzalez 's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Building
- Category: Consumer Behaviour
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Retention
- Category: Marketing Strategies
- Category: Customer Relationship Management
- Category: Loyalty Programs
- Category: Customer Relationship Management (CRM) Software
- Category: User Feedback
- Category: Customer experience improvement
- Category: Marketing Strategy and Techniques
