服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Completed by Wei CHEN
May 23, 2019
13 hours (approximately)
Wei CHEN's account is verified. Coursera certifies their successful completion of 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Skills you will gain
- Category: Product Strategy
- Category: Customer Insights
- Category: Service Management
- Category: Journey Mapping
- Category: Operations
- Category: Service Design
- Category: Experience Design
- Category: Revenue Management
- Category: Financial Services
- Category: Customer experience improvement
- Category: Business Modeling
- Category: Service Improvement
