Customer Service Fundamentals
Completed by Dorina RUÇI
November 22, 2019
14 hours (approximately)
Dorina RUÇI's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Technical Support and Services
- Category: Telephone Skills
- Category: Customer Complaint Resolution
- Category: Personal Attributes
- Category: Empathy
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Problem Solving
- Category: Greeting Customers
- Category: Customer Support
- Category: Service Level
- Category: Customer Service

