Customer Service Fundamentals
Completed by SHAWNA SMITH
April 8, 2026
14 hours (approximately)
SHAWNA SMITH's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Personal Attributes
- Category: Communication
- Category: Problem Solving
- Category: Customer Support
- Category: Customer experience improvement
- Category: Telephone Skills
- Category: Technical Support and Services
- Category: Customer Service
- Category: Customer and Client Support
- Category: Process Management
- Category: Service Level
- Category: Customer Engagement

