Introduction to Technical Support
Completed by Brandon Cousin
May 9, 2025
12 hours (approximately)
Brandon Cousin's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: End User Training and Support
- Category: Technical Support
- Category: Service Level
- Category: Technical Documentation
- Category: Remote Access Systems
- Category: Customer Service
- Category: Service Management
- Category: Technical Support and Services
- Category: Technical Communication
- Category: IT Service Management
- Category: Help Desk Support
- Category: Issue Tracking