Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Deepak Chawla
January 21, 2026
2 hours (approximately)
Deepak Chawla's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: Conflict Management
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Trustworthiness
- Category: Mediation
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Emotional Intelligence
- Category: De-escalation Techniques
