Sales and CRM Overview
Completed by Vincent Wu
December 12, 2025
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Databases
- Category: General Sales Practices
- Category: Data Cleansing
- Category: Sales Pipelines
- Category: B2B Sales
- Category: Salesforce
- Category: Sales Operations
- Category: Sales Process
- Category: Customer Relationship Management (CRM) Software
- Category: Business-To-Consumer
- Category: Data Management
- Category: Customer Data Management
