Customer Service in the Age of Generative AI
Completed by MARTHA PATRICIA TRANCITO LOPEZ
July 13, 2025
1 hours (approximately)
MARTHA PATRICIA TRANCITO LOPEZ's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Personalization
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: Personalized Service
- Category: Generative AI
- Category: Customer Engagement
- Category: Customer Support
- Category: Target Audience
- Category: Performance Analysis
- Category: ChatGPT
- Category: Performance Improvement
- Category: Drive Engagement
