Sales and CRM Overview
Completed by Jessica Ruthanne Shaughnessy
January 8, 2026
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: General Sales Practices
- Category: Salesforce
- Category: Customer Relationship Management
- Category: Sales Operations
- Category: Customer Data Management
- Category: Data Management
- Category: Databases
- Category: Business-To-Consumer
- Category: Sales Process
- Category: Customer Relationship Management (CRM) Software
- Category: B2B Sales
- Category: Sales
