Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Kgothatso Theko
November 14, 2025
10 hours (approximately)
Kgothatso Theko's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Success Management
- Category: Cost Accounting
- Category: Customer Analysis
- Category: Loyalty Programs
- Category: Cost Reduction
- Category: Organizational Structure
- Category: Customer Retention
- Category: Organizational Change
- Category: Customer Service
- Category: Brand Loyalty
- Category: Innovation
