Improving Customer Retention
Completed by Deepti Yadav
July 13, 2025
2 hours (approximately)
Deepti Yadav's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Marketing Strategy and Techniques
- Category: Loyalty Programs
- Category: Customer experience improvement
- Category: Customer Relationship Building
- Category: User Feedback
- Category: Brand Loyalty
- Category: Customer Relationship Management (CRM) Software
- Category: Consumer Behaviour
- Category: Service Improvement
