Customer Service Fundamentals
Completed by Verussa De Alencar Caridi
March 5, 2024
14 hours (approximately)
Verussa De Alencar Caridi's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Empathy
- Category: Telephone Skills
- Category: Customer Support
- Category: Customer Engagement
- Category: Help Desk Support
- Category: Problem Solving
- Category: Greeting Customers
- Category: Personal Attributes
- Category: Communication

