Voice of the Customer (VoC): Enhancing Experiences
Completed by Yulia Sytay
July 10, 2026
3 hours (approximately)
Yulia Sytay's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Data Collection
- Category: Product Improvement
- Category: Customer Insights
- Category: Customer Service
- Category: Case Studies
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Continuous Improvement Process
- Category: Communication
- Category: Culture Transformation
- Category: Customer Engagement
