Voice of the Customer (VoC): Enhancing Experiences
Completed by Angel Perez Hernandez
December 14, 2023
3 hours (approximately)
Angel Perez Hernandez's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: User Feedback
- Category: Product Improvement
- Category: Data Collection
- Category: Surveys
- Category: Customer Engagement
- Category: Communication
- Category: Customer experience improvement
- Category: Customer Insights
- Category: Service Improvement
- Category: Case Studies
- Category: Customer experience strategy (CX)
- Category: Continuous Improvement Process
