Quality Improvement and Management
Completed by Neil Briffa
September 19, 2025
10 hours (approximately)
Neil Briffa's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Quality Assessment
- Category: Quality Improvement
- Category: ISO 9000 Series
- Category: Quality Control
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Product Improvement
- Category: User Feedback
